Shipping policy

Shipping Policy

At Nelle, we aim to process and ship your order as quickly and smoothly as possible.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been processed, you’ll receive a confirmation email with tracking details as soon as your package ships.

Shipping Times

Estimated delivery times vary by location:

  • United Kingdom: 2–5 business days

  • United States: 5–10 business days

  • International: 7–14 business days

Please note that delivery times are estimates and may vary due to customs, carrier delays, or peak periods.

Shipping Costs

Shipping costs are calculated at checkout and displayed before you complete your purchase.
Occasional promotions may include free shipping, which will be clearly stated on our website.

Tracking Your Order

Once your order ships, you’ll receive a tracking link via email so you can follow your delivery every step of the way.

If you don’t see your tracking email, please check your spam or promotions folder.

Delays & Exceptions

While we do our best to meet delivery estimates, delays can occasionally occur due to factors outside our control (such as customs processing or carrier disruptions). We appreciate your patience should this happen.

Incorrect Address

Please ensure all shipping details are entered correctly at checkout.
Nelle is not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.

Questions?

If you have any questions about your order or shipping, our support team is here to help.

📧 Contact us at: support@nellebeauty.com